We guarantee money back (full or partial) for:
 

Unopened/Unused Products:
Changed your mind? That's all good. We will happily accept returns of UNUSED and UNOPENED products providing that we receive your return request within 30 days of the PURCHASE date. Please note: shipping fees are non-refundable and we do not refund $15 for the postage and handle involved sending out the parcel.
Any free gift with purchase must also be returned. 

To return a product, please follow the simple steps below:
 

1. Contact us at info@haircultlab.com.au to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to.

2. Pack and seal the item/s in their original shipping package and post them back to us.

3. Provided that we receive the products in their original condition, we will arrange for the original purchase price (not including $15 postage and handling fees) to be refunded to the purchaser's credit card or PayPal account. Please allow up to 14 days from the date we receive the returned goods for the refund to be processed.

Please note, return shipping is at the expense of the customer.
 

Damaged Or Faulty Products:
We take care to pack your items carefully so that they won't get damaged in transit. If for whatever reason, they arrive damaged, or faulty, we ask that you let us know within 3 days of receiving them in the mail. We'll arrange for the products to be returned to us at our cost and a replacement will be sent out to you. Most products are covered under a 12 or 24-month warranty which covers manufacture faults. If you need to have an electrical item repaired, whilst it is under the warranty period, we will cover the shipping charges involved to/from the manufacturer. The cost of returning the item to us so that we can do this will be at your expense. In some cases, you will need to deal directly with the importer, in which case will provide you with all necessary contact details.
 

Opened (Sealed) Products:
If you have purchased a part without our advice and it does not fit, you can return the item for an exchange or refund. If the packaging has been opened/used we charge a 20% restocking fee as the product will no longer be able to be sold as new. Please check with us before placing an order if unsure about the compatibility.
 

To return a product, please follow the simple steps below:

1. Contact us at info@haircultlab.com.au to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to.

2. Pack and seal the item/s in their original shipping package and post them back to us.

3. Provided that we receive the products in their original condition, we will arrange for the original purchase price (not including $15 postage and handling fees) to be refunded to the purchaser's credit card or PayPal account. Please allow up to 14 days from the date we receive the returned goods for the refund to be processed.

Please note, return shipping is at the expense of the customer.

Incorrect Address
If we are provided with an address that is incorrect causing the order to be sent back to us, once the correct address is confirmed a postage fee of $15 will be incurred for sending out the order a second time. This will be provided in the way of a PayPal invoice and must be paid before we resend the order again.

YOU WILL ALWAYS BE REFUNDED VIA THE SAME METHOD YOU ORIGINALLY USED FOR PAYMENT.
 

Refunds by law:

In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match the description.


Last Update: 07/09/2020