Conditions of Use

Thank you for visiting Haircult Beauty Lab. We want your shopping experience to be an enjoyable and positive one. By accessing our website, you expressly consent and agree to all of the following terms and conditions. So please take a moment to review the Conditions of Use listed below.

We reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our website. While we fully honour all of our commitments, Haircult Beauty Lab shall have no liability for any such changes and/or errors and we are not bound to fulfil orders at outdated or erroneous prices.

Orders are processed Tuesday to Friday and delivered Tuesday to Friday.

Haircult Beauty Lab ships all orders from Sydney via Australia Post or Parcel Mate. This extensive delivery network is supported by one of the largest transport fleets in Australia. Delivery lead times will be based on location. Delivery areas further away from Sydney and rural addresses will result in longer lead times.

Faulty Goods
If you think there is a fault with an item that you received, please contact us immediately for a replacement or refund. The cost of returning the item to us will be at your expense if the item is faulty 14 days after delivery. If you have received a product that is not working satisfactorily on first use, please contact us.

Please refer to our Returns & Exchanges Policy

Your Account and Registration
When you register, you are responsible for your password and account access and you are responsible for all actions that occur under your account and password. Any impersonations (i.e. false e-mail addresses or authority) will constitute a breach of these Conditions of Use.


You may not use our logo or product pictures as links without written consent. Any unauthorised use of our web site nullifies the permission or limited license granted by us.

Transfer of Risk and Title
Once we deliver your purchase to the shipping company, the risk of loss and title of your purchase (responsibility) transfers to the shipping company.

Email, Comments and Other Communication
This section pertains to any information you share with us beyond information having to do with the secure order process and your purchase information. We love and encourage feedback, suggestions, comments and the sending of messages among our visitors and their friends as long as you guarantee that any feedback, suggestions, comments or other communication you submit is accurate, owned or controlled by you…and that it doesn’t conflict with these Conditions of Use. 

We are 100% committed to you and the accuracy of our website; however, we do not guarantee that the product descriptions on our website or other content are current, reliable, complete or accurate. If a product you buy from us is not as described or as you perceived, your only course of action is a full refund within 14 days of purchase after you return the product in its complete and unused condition.

Whilst we always try to stock ample levels of all items we do sometimes become out of stock of some products. In this case, you will be emailed and informed of the expected delay. The general delay is usually only 5 - 10 business days.

Further Questions
If you have any further questions about these Terms & Conditions, please do not hesitate to contact us.

Last Update: 07/09/2020